Refund policy

At Zunvera Mall, customer satisfaction is important to us. We want you to feel confident when shopping with us. If you are not satisfied with your purchase, please review our return and refund policy below.

1. Return Policy

We offer a 30-day return policy, giving you 30 days from the date of delivery to request a return.

To be eligible for a return, the following conditions must be met:

The return request must be submitted within 30 days of delivery.
The product must be returned within 14 days of receiving return instructions from our customer support team.
The item must be in its original packaging.
The product must be unused, undamaged, and in new condition.
Proof of purchase or an order confirmation must be provided.

Items that do not meet these conditions may not be eligible for a return.

2. How to Request a Return

To initiate a return, please email our customer support team at info@zunveramall.shop.

Please include the following information in your email:

Your order number
The name of the product you wish to return
The reason for the return
Photos of the product, if applicable

Our team will review your request and provide instructions for returning your item. Please do not send any items back before receiving return instructions from our support team.

Once your return is approved, you must send the product back within 14 days.

3. Refund Policy

We offer refunds for eligible returned items. Once your returned product has been received and inspected, we will notify you whether your refund has been approved.

Approved refunds will be processed within 10 days of approval.

Refunds will generally be issued to your original payment method. Please note that the time it takes for the funds to appear in your account may depend on your bank or payment provider.

If your refund has not appeared after the processing period, please contact us for assistance.

4. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us at info@zunveramall.shop as soon as possible.

Include your order number and clear photos of the issue so our team can review your case and help determine the appropriate resolution.

5. Return Shipping

Please contact our customer support team for return shipping instructions before sending an item back.

Any applicable return shipping costs and responsibility for shipping will be communicated during the return approval process, subject to applicable law.

6. Non-Returnable Items

Items that have been used, damaged after delivery through improper handling, or returned without their original packaging may not qualify for a return.

Exceptions may apply where required by applicable law.

7. Order Cancellations

If you wish to cancel an order, please contact us as soon as possible at info@zunveramall.shop. Cancellation requests are subject to the order's fulfillment status. Once an order has shipped, it may no longer be eligible for cancellation and may need to be handled under our return policy.